We collect and process:
| Purpose | Examples | Lawful basis |
|---|---|---|
| Responding to enquiries | returning your call/email, arranging a site visit | Legitimate interests (to operate and grow our business by responding to prospective customers) |
| Providing quotes and pre‑contract steps | assessing requirements and preparing quotations | Legitimate interests / Steps prior to a contract |
| Troubleshooting & security | detecting abuse, preventing spam | Legitimate interests |
| Record‑keeping & compliance | basic business records, tax/audit | Legal obligation |
| Direct marketing (occasionally) | news about our services | Consent (only if you opt in; you can opt out any time) |
If we rely on legitimate interests, we balance our interests against your rights and expectations (a “legitimate interests assessment”).
We use trusted service providers to run our website and communications (eg hosting, email, web maintenance). They may only process your data on our instructions and must keep it secure. We do not sell personal data.
Some providers may be outside the UK. When that happens, we use appropriate transfer safeguards (eg the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs) and additional measures where needed. We keep details of current providers and safeguards available on request.
We may keep data for longer if we need it to establish, exercise or defend legal claims.
You have rights to access, rectify, erase, restrict or object to processing, and to data portability, in the circumstances set out in UK GDPR. Where we rely on consent (eg marketing), you can withdraw consent at any time.
To exercise your rights, contact us at info@sedgemoortelecom.co.uk or write to our registered office.
We only set strictly necessary cookies. If we introduce optional analytics or advertising cookies in future, we will request your prior consent via a cookie banner and explain what each cookie does in a Cookies Policy. You can change your cookie settings at any time via your browser or our banner (when present).
We use appropriate technical and organisational measures to protect personal data (for example, TLS encryption in transit, access controls, backups and patching). No method of transmission or storage is completely secure, but we aim to keep risk proportionate and under review.
Our site is aimed at organisations and adult users. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
Our site may link to third‑party websites. Those sites have their own privacy notices and we are not responsible for their content or processing.
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. See: https://ico.org.uk/make-a-complaint/
We may update this notice from time to time. We will post the new version here with a new “Last updated” date.
